We have NO responsibility to issue a refund in the following cases because we provide a free plan with access to almost the main Reelfy features:
You’ve changed your mind about using the app.
You purchased or upgraded it by accident.
You lack the necessary knowledge to utilize the app.
You ask for goodwill.
You request refunds for previous months.
You have upgraded but not used it.
You downgraded or uninstalled the wrong billing cycle.
If you wish to get a refund, please contact us via contact@reelfy.app or Live Chat.
If you find an issue with our app, you should investigate it and restore any lost or disrupted data. Please do not uninstall Reelfy, we can only assist you if you still have our app in your store. There is nothing we can do after it has been uninstalled.
When we receive your refund request, we will review your case. If it is eligible, we will issue the refund within 7 business days. Please note that with Reelfy, refunds can only be made as store credit. Also, we can only process a refund once we have received payment from Shopify for your subscription.
